It is sad to say that my experience with the new DIY eBook Publisher did not go well. After almost four weeks of dealing with them, I am left with my damaged ebook, The Priestess and the Ravenknight. I still have good clean copies of it here on my PC and it will take me a day or so to change the Copyrights Page, get an ISBN ordered, convert the files to mobi, epub and PDF and finally get them distributed myself.
As the saying goes: If you want something done right, you may have to do it yourself.
In all fairness, the blame for my displeasure rests solely on the few reps I met with in Chat and by phone. Booktango itself may be a fine company, but their Customer Service dept needs help and further instruction. When I discovered that my ebook had been altered and rendered unusable for distribution, I tried to get their reps to fix the problems I found in the proof copy I downloaded. It did NOT happen. I tried to fix the problems myself online using their Editor program, but the Editor glitched and would not allow me to save or re-submit the corrected ebook manuscript. On their advice, I emailed the files and copies of my graphics to Customer Support.
They wanted to charge me $19 to fix my ebook. That was the final insult. THEY were the ones that added the duplicate pages and page breaks!! They were charging me to fix their mistakes! I didn't want them to do anything more than to remove what they had added and remove the extra page breaks that got placed somehow in my promotional page. I could not remove them myself as I cannot see them using their Editor program.
Well, the calls to both their Specialist and their Supervisor proved a total frustrating waste of time. They listened and sympathized. They read over my chat logs and asked the same questions over and over until I finally blew up and called their reps a bunch of young ill-trained IDIOTS!
I can't even cancel my account by phone or email. They are sending me a form to fill out and sign before they can terminate my account. I can't help but feel in the back of my mind that someone there butchered my ebook (through carelessness or deliberately) just so I would be need to pay them to have it fixed. I can't prove anything so it's just a thought. In any case, my damaged ebook will not be fixed and I have gone and done it myself and am cancelling my account with Booktango. Be forewarned. And if you are doing business with Booktango, good luck!
